RETURNS POLICY

CUSTOMER PRIVILEGES

Within a certain period after purchase, most items may be returned to Electronics Nexus   for either replacement or refund. The eligibility and period of return privilege is dependant on the manufacturer and product type and is highlighted on the customer's order. If not otherwise indicated, the return period is 21 days. 

Please note that certain goods (such as some VGA Cards), are NOT returnable unless defective. If you are in any doubt as to whether the product you are ordering is returnable, you should contact our sales department prior to ordering.

Failure to return merchandise within the specified period after purchase will be deemed as an acceptance of the goods, and a return will not be possible after this time.

All returns must be authorized first by contacting Support.

All returns are subject to a 15% restocking fee, based on the original purchase price of the component or pre-built system (whole or part thereof being returned).

SHIPPING COSTS

In all cases, except where damage has occurred during original carriage, the customer is responsible for the shipping costs in returning the merchandise to us.

Where replacement of the same item is requested by the customer, however, we will pay outbound shipping on the replacement item. We will cover outbound GROUND shipping costs within US Contiguous 48 States and Canada . The customer is responsible for shipping costs on returned merchandise back to us. Buyers in all other locations are liable for ALL shipping costs related to support (parts replacement and/or system repair).

Replacement orders where the replacement item differs from that of the original returned item are considered new orders (with a refund given on the original, once received by us), and so the customer will be required to pay shipping on the replacement. The exception to this is where the original item has been discontinued and can no longer be ordered, or where the original item was replaced with same and that replacement item also was unsatisfactory to the customer (e.g. incompatibility with existing components) - in which case, we will pay for the shipping of the replacement per the condtions in the above paragraph (i.e. Ground shipping within US Contiguous 48 States and Canada ).

GOODS DAMAGED IN TRANSIT

If you receive the merchandise in an obviously damaged state from the carrier then if possible, you should refuse it. If you accept the goods, note the damage on the acceptance form or signature space of the carrier, and file a damage claim with the carrier.

If the damage appears to have occurred in transit, but was only evident after product opening, then you should still file a damage claim with the carrier.

In all instances, you should notify us immediately that shipping damage has occurred and we will assist you in your claim with the carrier. It is important that you notify us that shipping damage has occurred within 10 days of receipt in order that we may assist.

PROCEDURE

1. Call Customer Support to obtain an RMA number. The validity of the return is dependant upon a number of factors, but is particularly dependant upon ensuring that 100% of the merchandise (box - if supplied, manuals, cables etc.) is present prior to return. You may alternatively e-mail your return request to the returns e-mail address on the contact page, supplying your name, address, customer number, order number, product code and description, the reason why you wish to return it, what action you wish us to take upon receipt (refund or replacement) and whether the merchandise has been open and/or is complete.

2. Once you have submitted the form, we will confirm your details and if the return is approved we will contact you by e-mail with your RMA and instructions on how and where to return the goods.

3. Return the goods 100% complete (in original box, with all original packaging, manuals, cables, blank warranty cards etc.) to the address supplied in your return authorization e-mail, using the carrier of your choice. As you, the customer, are responsible for all risk of loss or damage to the goods in transit on return, it is recommended that you insure your package for loss or damage with your carrier, and select proof of delivery. This is as much for your protection, as to help us ensure a smooth return.

4. Once the goods have been received, we will, depending on your preference, either (a) refund your credit card for the cost of the item (excluding shipping costs), (b) provide you with a credit code, to redeem at a later time, or (c) despatch your replacement item, debitting your credit card for the replacement shipping if appropriate (see "Shipping Costs" section above).

REPLACEMENT OF PARTS BEYOND THE INITIAL RETURN PERIOD BUT WITHIN THE WARRANTY PERIOD

Individually purchased components

Beyond the initial return period (usually a maximum of 30-days), if a fault develops within a component purchased from us, you should contact the service department of the manufacturer directly. We provide links to the major manufacturers here.

Pre-assembled Computer Systems

For customers with the inclusive free 3-year limited warranty, please visit our systems warranty page for information and procedure on obtaining service on your system.